Professional Profile
I am a dedicated IT professional with extensive experience in technical support, system administration, and cybersecurity, currently working as an IT Service Desk and Support Technician Level 2 at the Royal Flying Doctor Service (RFDS), Darwin.
I have expertise in managing hardware, software, network systems, Microsoft 365, Azure AD, endpoint management, VPNs, and telephony systems, as well as monitoring and responding to security alerts using CrowdStrike Falcon NG-SIEM, Okta, Trend Micro, Abnormal Security, and Microsoft Defender.
Adaptable and detail-oriented, I excel in diagnosing complex technical issues, implementing solutions, and delivering high-quality IT services while ensuring compliance with organisational IT and cybersecurity policies. I am actively pursuing a dedicated cybersecurity analyst role.
Founder & IT Consultant
Running on-site IT support business based in Darwin. Providing IT support, computer repair, network setup, and cybersecurity consulting to small businesses and individuals.
System Engineer Level 2
Supported NEC-managed environments and worked on Active Directory, Azure, and Fortinet infrastructure. Completed industry placement building a cloud migration planning system concept for CatholicCare NT.
IT Service Desk & Support Technician L2
Working within the Cyber Shield team on security operations and Essential Eight compliance. Monitoring and responding to security alerts using CrowdStrike Falcon NG-SIEM, Okta, Microsoft Defender, Abnormal Security, and ThreatLocker. Managing endpoint security, identity threats, phishing simulations, and incident response while delivering Level 2 IT support across Microsoft 365, Azure AD, Fortinet VPN, Zoom Phone.
Diploma of Information Technology
Information Technology